1. Introduction

Engeez ("Engeez", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with applicable laws and regulations of the Hashemite Kingdom of Jordan. This Privacy Policy explains how we collect, use, store, process, and share your personal information when you use the Engeez mobile application and related logistics services (the “Services”). By using the Engeez application, you agree to the practices described in this Privacy Policy.

2. About Engeez

Engeez is a logistics and shipment facilitation platform operating in Jordan. The application connects customers with independent courier partners to enable the delivery of physical goods. Engeez acts as a technology intermediary that: • Allows users to request shipment services • Enables courier partners to accept and execute delivery orders • Facilitates communication and tracking during shipment processing Neuss for Application Development operates in accordance with the applicable laws of Jordan.

3. Information We Collect

We collect only the information necessary to provide, operate, and improve our Services. A. User Information When creating an account or placing an order, we may collect: • Full name • Mobile phone number • Email address (if provided) • Pickup and delivery addresses • Wallet and transaction history B. Courier Information For couriers using the platform, we may collect: • National ID number • Driver’s license details • Vehicle registration information • Vehicle details (type, model, plate number) • Contact information • Any additional verification documents required to confirm eligibility C. Information Collected During Use While using the app, we may collect: • Real-time location data (for shipment tracking and service accuracy) • Camera access (for proof of delivery and shipment verification) • Uploaded photos related to deliveries • Device information (device type, operating system) • App usage and interaction data Permissions such as location and camera access are requested only to support delivery-related functions.

4. How We Use Your Information

We use personal information for the following purposes: • To create and manage user and courier partner accounts • To verify courier partner identity and eligibility • To facilitate shipment requests and delivery tracking • To manage wallet balances and transaction processing • To communicate important service updates and notifications • To detect and prevent fraud or misuse of the platform • To improve app performance and user experience We do not sell or rent personal information to third parties.

5. How We Share Information

We may share personal information only when necessary to operate our Services or comply with legal obligations. A. Service Providers We may share information with: • Payment processing providers • Cloud hosting and data storage providers • IT support and system maintenance providers These parties are required to protect personal data and use it only for authorized purposes. B. Legal Obligations We may disclose information: • When required by Jordanian law • In response to lawful requests from authorities • To protect our legal rights or investigate fraud.

6. Data Storage and Security

We implement reasonable technical and administrative security measures to protect personal data against: • Unauthorized access • Accidental loss • Misuse or alteration • Unauthorized disclosure Access to personal data is restricted to authorized personnel only.

7. Data Retention

We retain personal information only as long as necessary to: • Provide our Services • Maintain financial and transaction records • Comply with legal and regulatory requirements in Jordan • Resolve disputes and enforce agreements When no longer required, data is securely deleted or anonymized.

8. Your Rights

Subject to applicable Jordanian laws, users may: • Access their personal information • Request correction of inaccurate data • Request deletion of personal data where legally permissible • Withdraw consent for optional data processing • Manage app permissions (camera, location) through device settings Please note that disabling essential permissions (such as location during active deliveries) may limit certain features of the app. To exercise your rights, you may contact us using the contact details provided below.

9. User Responsibilities

Users are responsible for: • Keeping login credentials confidential • Not sharing verification codes • Reporting suspicious activity • Ensuring information provided is accurate We will never request your password through email or phone communication.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be published within the application. Continued use of the app after changes are published constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact: Neuss for Application Development Owner of Engeez Application Engeez.delivery@gmail.com +962 787 40 3000 Irbid / Jordan